The personal way to shop
A modern conversational shopping experience that feels like messaging or video-calling with a friend.
Designed to grow sales
Hero is designed exclusively to drive ecommerce sales, and can co-exist with your helpdesk support tool.
Continue the conversation
Turn one-off shoppers into life long customers with text and email clienteling, built-in to Hero.
The human touch.
Just like shopping in real life.
Match shoppers and experts
Match shoppers to the best available product expert or nearest store.
Share photos and videos
Share photos and videos that help shoppers make more informed choices.
Follow what shoppers are browsing and adding to cart, while sharing real time recommendations.
1-on-1 video calling.
Virtual consultations, made easy.
1-on-1 video calls
Provide video consultations in real time, without needing to make appointments.
No downloads necessary
No need for Zoom or Hangouts. Shoppers can video call directly from your online store.
Privacy for customers
Customers can choose to mute themselves and turn off their camera.
Keep your teams motivated.
Reward and track sales from conversation to conversion.
Incentivize your teams
Built-in sales attribution means team members get the credit when they make sales online.
Track team performance and export conversations from your dashboard.
Everything in one place
New team member or store? Manage Hero directly from the dashboard 24-7.
More ways to use Hero®
Keep customers coming back long after they leave your store with text and email clienteling.
One-to-Many Shoppable Video
Add the power of authentic, one-to-many video shopping to your online store.