Hero is now part of Klarna! Read more.


The personal way to shop

A modern conversational shopping experience that feels like messaging or video-calling with a friend.


Designed to grow sales

Hero is designed exclusively to drive ecommerce sales, and can co-exist with your helpdesk support tool.


Continue the conversation

Turn one-off shoppers into life long customers with text and email clienteling, built-in to Hero.

The human touch.

Just like shopping in real life.

21x Shoppers are 21x more likely to buy using Hero

Match shoppers and experts

Match shoppers to the best available product expert or nearest store.

Share photos and videos

Share photos and videos that help shoppers make more informed choices.

Personalized recommendations

Follow what shoppers are browsing and adding to cart, while sharing real time recommendations.

1-on-1 video calling.

Virtual consultations, made easy.

70% aov Shoppers will spend up to 70% more

1-on-1 video calls

Provide video consultations in real time, without needing to make appointments.

No downloads necessary

No need for Zoom or Hangouts. Shoppers can video call directly from your online store.

Privacy for customers

Customers can choose to mute themselves and turn off their camera.

Keep your teams motivated.

Reward and track sales from conversation to conversion.

Analytics dashboard sales management

Incentivize your teams

Built-in sales attribution means team members get the credit when they make sales online.

Real-time performance

Track team performance and export conversations from your dashboard.

Everything in one place

New team member or store? Manage Hero directly from the dashboard 24-7.

“We exceeded our initial business case and delivered six-figure sales in the first 12 weeks.”
Aaron Detrick VP Digital, Rag & Bone
“We are seeing off the chart results with virtual selling through Hero.”
Dawn Dobras CEO, Credo Beauty

More ways to use Hero®

Virtual Clienteling

Keep customers coming back long after they leave your store with text and email clienteling.

One-to-Many Shoppable Video

Add the power of authentic, one-to-many video shopping to your online store.