01
Forge lasting relationships
Empower teams to text and email with customers, growing lifetime loyalty.
02
Save lost sales
Let customers know when items are back in stock, online or in-store.
03
Stay in control
Centralise your clienteling and stay in control of the end-to-end experience.
Clienteling made easy.
Turn one-time shoppers into lifelong customers.
1 in 3 Shoppers go in store after interacting with HERO®
1-on-1 messaging
Share recommendations, special announcements or schedule in-store appointments.
Make every interaction unique
View customer history, add birthdays and notes to make each follow-up interaction personal.
Schedule follow-ups
Set reminders to reach back out to customers at the perfect moment.
Keep in touch.
Via text, email or WhatsApp.
Add online & in-store contacts
Empower team members to build their own contact list of opted-in customers.
One inbox, every interaction
Team members manage all interactions from one inbox in the Hero app.
Scales with you
Virtual phone numbers and email addresses for each team member means they don’t have to use their own.
Keeping you in control.
Clienteling that is easy to manage and scale.
Incentivize your teams
Built-in sales attribution means team members get the credit when they make sales online.
Compliant and secure
Hero is fully GDPR and ISO compliant and protects yours and your customers’ data.
Real-time performance
Track team performance, export conversations and manage contacts from your dashboard.
“By partnering with Hero, we are enabling critical tools to stay connected with our customers.”
“We’re excited to be able to make our store associates available to our online shoppers, so they can find the shirt that helps them look and feel their best.”
More ways to use Hero®
One-to-Many Virtual Shopping
Add the power of authentic, one-to-many video shopping to your online store.
One-to-One Virtual Shopping
Assist shoppers with live 1-on-1 product advice via chat and video calling.