Connect with customers by text, live chat and video

Bring the power of virtual shopping to your ecommerce store. Experienced by millions of shoppers worldwide.

Add HERO® via Shopify. No coding required.

Personal touch
Just like browsing in-store

Interact with shoppers as they browse in real-time using the live chat and conversational commerce app designed to convert. Perfectly embedded into your Shopify store.

1 in 3 customers go in store after interacting

Video shopping
Face to face, virtually

Give shoppers the confidence to buy, no matter the channel. With HERO®️ for Shopify, teams can provide live chat support, schedule store visits and interact through 1-on-1 video calls.

Customers are up to 21x more likely to convert

Virtual consultations
Personalized advice and recommendations

See what shoppers are browsing in real-time as they move around your store. Use instant messaging and real-time video to share personalized recommendations.

Customers spend up to 70% more

Motivate your teams
Close the sale and get the credit

Whether your retail teams work from physical stores, home or head office, they’re credited when a customer buys from your Shopify store — keeping them highly motivated.

40% return to the app each day

Clienteling built-in
Stay in touch with your customers

Keep the conversation going long after they leave your store or simply follow-up when an item is out of stock.

Chat by text, email or WhatsApp

You’re in good company

From sneaker-kings to beauty upstarts, and luxury boutiques to homeware icons – stores of all sizes across the world are thriving with HERO®

Discover our Success Stories

Get setup in minutes.

No coding required.


Add HERO® to your website

Add HERO® to your Shopify store with no coding required. Simply pick the store locations you want to start with.


Download the HERO® app

Invite your store teams to download the app for iOS or Android, register and complete their in-app training.


Start selling with HERO®

Sit back and watch as stores and customers begin messaging. Track impact directly from your dashboard.

Have questions? Contact our team or schedule a demo.