🛍 3 ways to introduce virtual shopping in 2021. Download our guide now

Chat + Video Shopping

The future of retail

The Human Touch

Bring the personal touch of in-store shopping to your online store.

Your Competitive Edge

Set your online experience apart – empower your store staff, experts or influencers to assist online shoppers.

Supercharge Your Sales

With Hero, one in four customers will go on to buy and spend up to 70% more.

Be there. Virtually.

Your customers love to watch, chat and video call. Now they can shop with you the same way.

Convert shoppers

One-to-one virtual shopping

Assist shoppers with live 1-on-1 product advice the way they prefer: over chat and video calling.

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Retain customers

Virtual Clienteling

Keep customers coming back long after they leave your store. Stay in touch via text and email.

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Retain customers with virtual clienteling

HERO vs live chat

Here’s how HERO® compares to traditional live chat tools.

HERO® Live Chat
Real-time chat
Two-way video calling
Reach back out to customers via text and email
Incentivize and track sales performance
Built to grow your ecommerce sales

Start your 14-day free trial with just 3-clicks, no coding required.

Shoppers love HERO®

“Julie made the dreaded experience of online shopping so comforting as if I were there!”

LEVEL-UP your ecommerce experience.

Stores of all sizes are thriving with HERO®

See customer stories

Start your 14-day free trial

Contact our team to schedule a demo.


Add HERO® to your store

Add HERO® to your Shopify store with no coding required. Simply pick the store locations you want to start with.


Download the HERO® app

Invite your store teams to download the app for iOS or Android. We’ll help them get trained up in-app.


Start selling with HERO®

Sit back and watch as your product experts begin selling. Track impact in real time from your dashboard.

Contact our team or schedule a demo.