Connect with customers by text, live chat and video
Bring the power of virtual shopping to your ecommerce store. Experienced by millions of shoppers worldwide.
Add HERO® via Shopify. No coding required.
Just like browsing in-store
Interact with shoppers as they browse in real-time using the live chat and conversational commerce app designed to convert. Perfectly embedded into your Shopify store.
1 in 3 customers go in store after interacting
Face to face, virtually
Give shoppers the confidence to buy, no matter the channel. With HERO®️ for Shopify, teams can provide live chat support, schedule store visits and interact through 1-on-1 video calls.
Customers are up to 21x more likely to convert
Personalized advice and recommendations
See what shoppers are browsing in real-time as they move around your store. Use instant messaging and real-time video to share personalized recommendations.
Customers spend up to 70% more
Motivate your teams
Close the sale and get the credit
Whether your retail teams work from physical stores, home or head office, they’re credited when a customer buys from your Shopify store — keeping them highly motivated.
40% return to the app each day
Stay in touch with your customers
Keep the conversation going long after they leave your store or simply follow-up when an item is out of stock.
Chat by text, email or WhatsApp
We’re #1 in Conversational Commerce
You’re in good company
From sneaker-kings to beauty upstarts, and luxury boutiques to homeware icons – stores of all sizes across the world are thriving with HERO®
Discover our Success Stories
Get setup in minutes.
No coding required.
Add HERO® to your website
Add HERO® to your Shopify store with no coding required. Simply pick the store locations you want to start with.
Download the HERO® app
Invite your store teams to download the app for iOS or Android, register and complete their in-app training.
Start selling with HERO®
Sit back and watch as stores and customers begin messaging. Track impact directly from your dashboard.