Neal’s Yard Remedies Partners With HERO® to Provide a Virtual Shopping Experience

Neal’s Yard Remedies, the iconic purveyor of natural and organic skincare and wellbeing products, has partnered with Hero to deliver the in-store shopping experience to customers all across the world.

Established in 1981, Neal’s Yard Remedies is a modern apothecary, creating award-winning health and beauty products. From humble beginnings in a quiet corner of London’s Covent Garden, today the company is recognized as a global leader in the health and beauty industry with a growing presence across five continents.

With Hero, Neal’s Yard Remedies now connects online shoppers with in-store advisors, providing the same level of personalized service and experience customers love at any of Neal’s Yard Remedies’ physical locations.

“Partnering with Hero is an exciting step for us—we know that our customers love to visit us in our beautiful stores, and there’s nothing quite like that face-to-face interaction—but we believe that Hero is the perfect hybrid between the convenience of home shopping and the in-store experience,” says Neal’s Yard Remedies co-owner, Anabel Kindersley.

Via chat, text, and video calls, in-store advisors are empowered to provide a seamless virtual shopping experience to customers in a more human way, building relationships, answering questions, and recommending products that are right for them.

Hero gives Neal’s Yard Remedies’ in-store teams the ability to interact with customers browsing on the website in real time. In addition, customers can touch base with in-store advisors virtually to arrange a physical store visit at a time they’re most comfortable with. In-store advisors can continue the conversation, keeping in touch with customers via text to follow up with new products and advice.

“It’s so important to provide a seamless experience for our customers wherever they choose to shop with us,” Anabel adds. “When it comes to beauty and wellbeing, nothing can truly replace the personal touch. Buying beauty isn’t transactional–it’s an emotional connection.”

Neal’s Yard Remedies joins leading brands around the world partnering with Hero to offer customers a seamless virtual shopping experience. Read our customer stories to discover how others are making online shopping more human.

About HERO®

HERO® is the #1 virtual shopping app for stores, powering Nike, Levi’s, Deciem, rag & bone, UNTUCKit and more. Our technology makes it effortless to text, chat and video call with customers; growing ecommerce sales while converting online visitors into offline customers.

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