New York City and London — HERO®, a leader in conversational commerce today announces that it has been named a Cool Vendor in Gartner’s May 2019 Cool Vendors in Retail for Excellent Execution of Customer Expectations report.
The report evaluates “interesting, new and innovative vendors”from the field of retail and unified commerce that could help “retailers create competitive differentiation and drive growth by enabling associates to deliver experiences that exceed customer expectations. Retail CIOs can consider these Cool Vendors for unique approaches to improve customer centricity, associate enablement, elevated service and personalization.”
The report’s Key Findings include:
• “An excellent associate experience drives an excellent customer experience, which is a competitive differentiator in unified commerce.
• New, collaborative labor models will ease the sourcing of high-quality talent needed to deliver revenue-generating, in-store customer experiences.
• Understanding how customers are likely to behave is essential for implementing effective personalization strategies.”
HERO® has grown rapidly from startup to industry leader, forging multiyear partnerships with global retail brands and groups including LVMH, Richemont and Harvey Nichols. Its technology is used in thousands of stores across the world, connecting store employees — via text, chat and video — with millions of online shoppers who need advice, guidance and inspiration.
“We’re thrilled to be recognized as a 2019 Cool Vendor in Retail for Excellent Execution of Customer Expectations by Gartner” comments Alistair Crane, CEO of HERO®. “Retail is going through a total transformation and Hero has grown rapidly to become the most advanced solution that helps both ecommerce and stores leadership benefit from the growth of omnichannel. This recognition by Gartner demonstrates our commitment to forging partnerships with pioneering retailers who value and invest in excellent customer and associate experiences.”
Gartner, Cool Vendors in Retail for Excellent Execution of Customer Expectations, by Joanne Joliet, Robert Hetu, Kelsie Marian, Max Hammond, 3rd May 2019
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