Luxury industry berluti bag

Helping customers shop for luxury goods with confidence.

From LVMH to Harvey Nichols, discover how luxury brands are providing the human touch online – growing sales and foot traffic.

This is how Harvey Nichols do it

The Irl experience, ONLINE

Welcome shoppers with products they’ll love.

First impressions matter. Bring products and collections to life by adding the power of authentic, one-to-many video shopping to your online store.
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“A critical part of our retail strategy”

Pearson Poon, Executive Director, Harvey Nichols

Conversational Commerce Retail app - Luxury

Personal consultations

Over chat and video calls.

Empower your product experts, in-store or WFH, to assist online shoppers with live 1-on-1 styling advice. Perfect for tailored recommendations and bringing collections to life.
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Up to 21x

More likely to buy

1 in 3

Customers visit a boutique

Keep them coming back.

Virtual clienteling made easy.

Create lasting connections with customers and help find new pieces they love. Empower your product experts to text, email and WhatsApp with style advice and personalized recommendations to support new collections and more.
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Stores thrive with HERO®

See customer stories

About Hero®

Add the IRL experience to your online store, with the #1 virtual shopping platform. Headquarted in London and New York. Hero is trusted by brands including Levi’s, Nike, Herman Miller and LVMH.