Homewear industry vases

Helping customers shop for their home with confidence.

From Herman Miller to Heal’s, discover how homeware brands are providing the human touch online – growing sales and foot traffic.

This is how Herman Miller do it

The Irl experience, ONLINE

Welcome shoppers with products they’ll love.

First impressions matter. Bring products and collections to life by adding the power of authentic, one-to-many video shopping to your online store.
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“We’ve had record conversion rates”

Debbie Propst, President of Retail, Herman Miller

Conversational Commerce Retail app - Homewares

Design consultations

Over chat and video calls.

Empower your product experts, in-store or WFH, to assist online shoppers with live 1-on-1 advice. With Hero, 30% of customers that connect will buy online, with 1 in 3 arranging to visit a showroom.
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Up to 21x

More likely to buy

1 in 3

Customers visit a showroom

Keep them coming back.

Virtual clienteling made easy.

Be there for customers as they create their dream home and spaces. Empower your product experts to text, email and WhatsApp with advice, tips and personalized recommendations.
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Stores thrive with HERO®

See customer stories

About Hero®

Add the IRL experience to your online store, with the #1 virtual shopping platform. Headquarted in London and New York. Hero is trusted by brands including Levi’s, Nike, Herman Miller and LVMH.