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Chat + Video Shopping

The future of retail

The Human Touch

Bring the personal touch of in-store shopping to your online store.

Your Competitive Edge

Set your online experience apart – empower your store staff, experts or influencers to assist online shoppers.

Supercharge Your Sales

With Hero, one in four customers will go on to buy and spend up to 70% more.

Be there. Virtually.

Your customers love to watch, chat and video call. Now they can shop with you the same way.

Inspire visitors

One-to-many video shopping

Bring products to life by adding the power of authentic, one-to-many video shopping to your online store.

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Convert shoppers

One-to-one virtual shopping

Assist shoppers with live 1-on-1 product advice the way they prefer: over chat and video calling.

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Retain customers

Virtual Clienteling

Keep customers coming back long after they leave your store. Stay in touch via text, email and WhatsApp.

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Retain customers with virtual clienteling

Shoppers love HERO®

“Julie made the dreaded experience of online shopping so comforting as if I were there!”

LEVEL-UP your ecommerce experience.

Discover how stores are thriving with HERO®

Read customer stories

With you. Every step of the way.

Easy to get started

Get started with low-touch installation, fast onboarding and dedicated training.

Dedicated support

Our customer success team will ensure a smooth launch and help you maximize performance.

Global scale

Hero is used globally by brands in more than 31 markets across 14 languages.

Meet our team