Chat + Video Shopping
The future of retail
The Human Touch
Bring the personal touch of in-store shopping to your online store.
Your Competitive Edge
Set your online experience apart – empower your store staff, experts or influencers to assist online shoppers.
Supercharge Your Sales
With Hero, one in four customers will go on to buy and spend up to 70% more.
Be there. Virtually.
Your customers love to watch, chat and video call. Now they can shop with you the same way.
Inspire visitors
One-to-many video shopping
Bring products to life by adding the power of authentic, one-to-many video shopping to your online store.
Convert shoppers
One-to-one virtual shopping
Assist shoppers with live 1-on-1 product advice the way they prefer: over chat and video calling.
Retain customers
Virtual Clienteling
Keep customers coming back long after they leave your store. Stay in touch via text, email and WhatsApp.
Shoppers love HERO®
“Julie made the dreaded experience of online shopping so comforting as if I were there!”
LEVEL-UP your ecommerce experience.
Discover how stores are thriving with HERO®
With you. Every step of the way.
Easy to get started
Get started with low-touch installation, fast onboarding and dedicated training.
Dedicated support
Our customer success team will ensure a smooth launch and help you maximize performance.
Global scale
Hero is used globally by brands in more than 31 markets across 14 languages.