Instantly connect your customers and stores via text, chat and video
Give customers the most convenient, personal way to shop – and watch as foot traffic and online sales grow
Connect shoppers with their nearest store
Answer product questions, check availability and convert website visitors into offline customers – or close the sale online.
1 in 3 customers go in store after interacting
Make it real
Extend the experience of the store online
From one convenient app, send photos, videos and make video calls direct from the shop floor; giving shoppers the confidence they need to buy, and making them less likely to return items.
Customers are up to 14x more likely to convert
Recommend products customers will love
See what shoppers are browsing in real-time as they move around your website. Send recommendations for other items to buy straight into the chat.
Customers spend up to 70% more
Bring customers in-store or close the sale online
Whether a shopper wants to visit the store or checkout online, store teams are credited when a customer buys – keeping them highly-motivated.
Save the sale
Text with customers after they leave the store
Save the sale when an item is out of stock in-store or customers aren’t yet ready to buy. Send links to buy online later via SMS or WhatsApp and keep the conversation going.
Share by SMS or WhatsApp
We’re #1 in Virtual Shopping
You’re in good company
From sneaker-kings to beauty upstarts, and luxury boutiques to homeware icons – stores of all sizes across the world are thriving with HERO®
Discover our Success Stories