Unleash your stores.

Connect online shoppers live with associates in-store.

Extend the
store experience
to online shoppers.

Today, Hero's technology enables more than 350m digital shoppers to connect live with associates in the physical store - maximizing brick and mortar to drive omnichannel sales.

John Hardy, New York
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Powering global brands & retailers.

Retailers across luxury, leather goods, apparel, homeware, beauty and technology are using HERO® to digitize thousands of stores worldwide.

FOR ONLINE SHOPPERS

The next best thing to being there.

At the tap of a button, offer digital shoppers all the benefits of being in store, from anywhere in the world. Through personalized chat and livestreaming, HERO® gives customers the comfort to buy online or visit the store, increasing conversion and average order values.

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BLACK BOOK

Stay in touch with customers, wherever they go.

Don't let the conversation end there. Black Book allows shoppers and associates to create meaningful connections long after the customer has left the website or store.

Harvey Nichols, London

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Harvey Nichols, London

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HERO ASSOCIATE APP

Give your store teams the tools they’ve been waiting for.

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Armed with HERO® running on smartphone or tablet, your associates can now proactively shop live with millions of online customers - selling, serving & earning digitally for the very first time.

Designing the future of retail, from New York and London.

We believe the future of commerce effortlessly blends online and offline retail to power superior shopping experiences.

From our Innovation Studios in New York and London, we're building the technology, team and partnerships that help retailers grow.

DISCOVER MORE
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Talk to our team.

Hero is available for retailers across USA, Europe and Asia. Connect with our team to find out more.

How did you find us?
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Get the HERO® app for Associates

HERO® IN THE NEWS

Gartner Cool Vendors in Retail for Excellent Execution of Customer Expectations, Joanne Joliet, Robert Hetu, Kelsie Marian, Max Hammond - 3 May 2019

Find out more
The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.