Never miss another sale.

Give your stores the tools to create the best shopping experiences.

GARTNER

Hero named in ‘Cool Vendors’ in Retail for Excellent Execution of Customer Expectations

Hero named in ‘Cool Vendors’ in Retail

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Convert every
customer, online
and in-store.

Partnering with HERO® is the easiest way to elevate customer experience and sell more in-store, online and beyond.

Three, London
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Thousands of stores worldwide are powered by HERO®

Retailers across apparel, footwear, luxury, beauty, homeware and consumer electronics use HERO® to bring their omnichannel vision to life.

HOW HERO® WORKS ONLINE

Turn every online visitor into a customer.

When shoppers have questions about products, size or availability, HERO® makes it possible to message available advisors in their nearest store. With photos, video and appointment scheduling, stores increase online conversion, reduce basket abandonment and grow in-store footfall.

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HOW HERO® WORKS IN-STORE

Maximize the value of every visit.

When an item is out-of-stock or a customer is not yet ready to buy, HERO® empowers stores with endless aisle capabilities to guide them through the entire range and share recommendations to buy later online.

Harvey Nichols, London

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Harvey Nichols, London

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HOW HERO® CREATES LOYALTY

Give customers a reason to keep coming back.

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With digital clienteling, advisors can build their contact list and stay in touch with personalised product recommendations and intelligent reminders - driving customer loyalty, long after the first visit.

We’re here to help you grow, every step of the way.

Getting started is easy with the HERO® app for stores and a simple javascript tag for your ecommerce site. Our award winning teams in the US and Europe assist from set-up to training and reporting.

Through interactive dashboards and live insights, your teams can track omnichannel impact from day one.

DISCOVER MORE
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See how HERO® works

Learn how easy it is to get started, online and in-store. Connect with our team to schedule a demo.

How did you find us?
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Get the HERO® app for stores

GARTNER COOL VENDOR 2019

Gartner Cool Vendors in Retail for Excellent Execution of Customer Expectations, Joanne Joliet, Robert Hetu, Kelsie Marian, Max Hammond - 3 May 2019

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The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.