The future of omnichannel retail
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Today, 350m+ online customers can shop live with the store

Hero accelerates omnichannel sales for the world's leading retailers by connecting online shoppers live with associates in the physical store.

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Harvey Nichols Logo

“Hero is making our omnichannel ambitions a reality”

Paul Finucane

Group Retail Director

John Varvatos Logo

“Hero is helping us transform our stores for the digital age”

Mark Brashear

President & CEO

John Hardy Logo

“Hero has created something very special”

Audrey Yu

VP, Global Digital


Empower your associates

Armed with Hero running on smartphone or tablet, associates are transformed from often underused assets to digitally-connected stylists - selling, earning and building relationships just like they do in-store, but on a global scale.

Maximum Impact
Mobilize store associates when website traffic is at its peak
Powerful Selling Tools
Never miss an opportunity to convert and upsell
The Human Touch
Build 1-to-1 relationships that grow lifetime customer value
“Leveraging brick-and-mortar retail to help close online sales”
Whether they're looking for style inspiration or have a specific product question, online customers convert at a 10x higher rate and spend 40% more at checkout when they shop live with an in-store associate. Increased confidence from an expert also means shoppers are 50% more likely to keep the items they purchase.
A next-gen shopping experience. At scale.
Our technology is helping transform billions of sq. ft. of analog retail space into smart stores of the future - from London to New York, Hong Kong and beyond.

By bridging the gap between the offline and online shopping experience, Hero is turning single-channel shoppers into high-value omnichannel customers.
10x Increase
In online conversion rates when retailers deploy Hero across their stores
+ 40% AOV
Proven AOV increase when customers shop live with an associate on Hero
50% Lower Returns
When customers are encouraged to buy the right item, first time
600,000+ SKUs
Ingested, analyzed and sold by associates in real-time

Want to see Hero in action?

Hero is available for retailers across USA, Europe and Asia. Connect with our team to find out more.

How did you find us?
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Hero for Associates
Available to download now